Rightmove Plus Settings

Overview

Rightmove Plus lacked a centralised settings page, leaving users frustrated and generating frequent support requests. In 2025, I led a cross-functional team to launch the platform’s first unified settings experience. Our goal was to build a scalable solution that would consolidate scattered setting and give users control over their preferences while cutting reliance on customer support.

Outcome

Within two months, inbound support queries related to settings dropped by 30%, and new settings categories added post-launch adopted the same design patterns, reducing development time and ensuring consistency across the platform.